In Today’s workplace employers focus significantly on an employee’s ability to interact with co-workers and customers. That interaction may take place in various forms in person, over the telephone, via computer or through written correspondence. Noting that business is all about interconnectedness and communication, employers today more than ever are concerned about a worker’s ability to communicate effectively, behave appropriately and perform efficiently. It is with this in mind that the Etiquette and Soft Skills Institute exists today. We prepare our students with the skills necessary to acclimate themselves within society and in the workplace by displaying well developed social and workplace behaviors. Good manners and a professional demeanor are crucial for success in this very competitive world.
Founder Terri Tillman became a certified Etiquette and Soft Skills consultant after a rewarding Twenty-three year career in telecommunications with AT&T. The great majority of Ms. Tillman’s career with AT&T was spent directly relating with clients either face to face in their offices or in social situations, or through telephone and written communications.
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